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Research papers

Quality and quality standards

"Industrial" or "business" norms historically started with the manufacturing industry. Quite later, service industry got involved. And only rather recently, ISO 9000 and BS 5750 did arrive on our doorsteps. Progress in this area might have developed...

Catalogue: ESOMAR Congress 1993: The Many Faces of Quality Now And In Future
Author: Gerhard Unholzer
Company: Burke, Inc.
June 15, 1993
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Citation

Unholzer, G. (1993a, June 15). Quality and quality standards. ANA - ESOMAR. Retrieved April 27, 2024, from


https://ana.esomar.org/documents/quality-and-quality-standards